News from Quintessa®

News Coverage, Announcements, and Advice from Quintessa®

  • Autonomous Vehicle Accidents: The Next PI Intake Shift

    “Who was driving?” used to be the easiest question in MVA intake. Increasingly, the answer may be evolving into, “It depends on what you mean by driving.” Advanced driver-assistance systems are already common in consumer vehicles, and fully autonomous ride-hailing

  • How to Stress Test Your Personal Injury Lead Sources

    It isn’t fair, but it’s true. A personal injury firm may see plenty of inquiries, a reasonable cost per lead, and activity in the

  • The Intake Metrics PI Firms Should Track Before Buying More Leads

    The issue sounds simple enough: “We need more leads.” But before your personal injury firm increases its lead budget, adds another vendor, or pushes

  • From Leads to Retainers: The Evolution of PI Marketing

    From Leads to Retainers: The Evolution of PI Marketing For years, PI firms treated leads like the main measure of marketing success. (And most

  • The Intake Efficiency Gap: Why Personal Injury Firms Lose Clients After the Lead Arrives

    When signed cases aren't coming in as they should, most personal injury firm owners start looking for answers in the same places: the marketing

  • Your CRM Might Be Lying to You: How Bad Leads Corrupt Law Firm Reporting

    Personal injury firms trust their CRM to answer a simple but vital question: what's working? They rely on a CRM to check lead volume,

  • What Makes a PI Lead Worth Pursuing? A Qualification Framework for Firm Owners

    A high lead count can look good on paper. But it can also overwhelm your intake team, slow down responses, and hide the cases